Contact information
Contact information
The Store is operated by a U.S. limited liability company.
For customer service, order questions, product issues, refund requests, privacy requests, or other inquiries, customers should use the customer support email address published on the Store's website.
Customer support
Customer Support handles matters including:
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Order status and shipping questions.
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Damaged or incorrect products.
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Delivery problems.
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Refund requests.
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Product dissatisfaction reports.
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Privacy and personal information requests.
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General questions regarding purchases.
When contacting Customer Support about an order, customers should include the order number whenever possible so that the request can be located efficiently.
Refund requests
Refund requests must be submitted within the period stated in the Return and Refund Policy.
The Store does not require the customer to physically return a product. When a refund is approved, the customer may be instructed to keep or dispose of the item.
Approved refunds are sent to the original payment method.
The normal processing period is 5 to 10 business days after approval, subject to any shorter period required by applicable law.
Business identification
The Store operates under its commercial brand through the U.S. LLC responsible for the website and sales operations.
The registered office is the LLC's registered office in the United States.
The name displayed on a customer's card statement may be the LLC's legal name or the merchant descriptor used by the payment processor.